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You are not alone!!!
The cable companies have been messing with us for years. It’s only gotten worse. Just try and get some customer satisfaction. The service sucks, the cable guys never show up on time and if they do, the picture eventually sucks anyway. The complaints are legendary and consistent.
Please share your stories below in the comments box.
I’m lucky if half my stations work at any given time, especially premium stations.
calling tech is a joke. last time they asked for partial social security numbers and other personnal information.
I’looking into making a formal comlaint. I doubt it will do any good but it will make me feel better..
Any class action suits count me in.
I want to find a shyster lawyer to sue charter cable in a class action suit for refusing to give credit when the service is down. Ron
Be wary of Charter’s $99 triple special. After all of the access fees and taxes and everything esle that can possibly be tacked on, your total is closer to $130. That is a 30% increase over thier advertisement. Then, after the promo period ends you get the pleasure of paying almost $160 per month after all of the fees. That’s a whopping 60% increase. BTW, they also make it very inconvenient to drop services. There are no options on thier website to facilitate this process so you have to call customer service. From there, they transfer you to a “retention specialist” who does his or her best to keep you hooked. This includes offering to keep you at your promo rate, which keep in mind, is 30% higher than they advertise by the time all of the taxes & fees are included. If your rate had adjusted to standard rate, which mine did for several months, they offer to switch it back to promo for another year. The bottom line, they’ll screw you until you complain, then they’ll give you thier best deal which was a scam to begin with. Can’t win there.
Also, thier retention specialist will pretty much explain to you that they are your best friend and they are just looking out for your best interest in getting you the absolute best price. I think Satan would make a better best friend than Charter.
Check out these reviews of Charter Cable TV http://rateitall.com/i-280152
Below is a copy of a complaint I filed with the BBB against Charter. If you’re thinking of signing a long-term contract with them, DON’T! FOR THE LOVE OF GOD, AVOID CHARTER COMMUNICATIONS LIKE THE PLAGUE.
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We had Charter cable service and they contacted us about adding Internet and phone service. They offered a bundle package of $109/month for 24 months. We decided to sign up in 5/2009. I was told the only additional charge would be the modem rental of $3/month. The first bill was $140. The second bill is nearly $190. It includes $34 of taxes & fees. It also includes a $42 charge for a partial month phone service. I called Charter and the first rep couldn’t do anything. I asked for a supervisor. I was told that there was nothing they could do. I spoke to another rep who was very rude who told me that the additional charges would not be removed. I was never told of any of these charges.
I would like the additional charges removed from my bill and for them to honor the $109/month and the $3/month modem rental that I was quoted.
Charter’s Response:
Response
Customer contacted Charter on 5/3/09 to upgrade cable service and to add internet and telephone services. Customer chose services at a promotional rate for a period of twenty-four months. Promotional pricing does not include ancillary charges and taxes. Customer service representatives are instructed to educate the a customer regarding these charges and prorated billing. The cable upgrade and the internet installation were completed on 5/5/09. The telephone installation was completed on 5/11/09.
Customer’s 5/8/09 billing statement included prorated amounts for cable and internet services based on partial month service periods. In addition, the statement included applicable internet installation fee and recurring monthly charges which totaled $140.99.
Customer’s 6/5/09 billing statement included prorated amounts for telephone service based on partial month service periods and recurring monthly charges.
Customer contacted Charter on 6/7/09 and 6/10/09 to inquire about his billing. Charter reviewed the account with Customer on each occasion. As Customer has mentioned that he was unaware of prorates and tax charges, Charter will remind the employee who made the sale of the requirement to include this explanation at the time of the sale.
Customer Contact
Charter attempted to contact Customer on 6/12/09, 6/15/09 and 6/20/09. Charter left a message on Customer’s answering machine on each occasion. Charter sent Customer a letter requesting the customer to contact the Charter representative assigned to their case at 636-220-4757 if further assistance is required.
My response to that:
(The consumer indicated he/she DID NOT accept the response from the business.)
I received two calls from Charter on 6/11. One from a Charter Twitter service rep named Josh Chapman. The other from another office. Both calls were simply to tell me that I would be receiving a call later on that same day. No call ever came.
Charter made no contacts on those dates and left no messages on the answering machine. On my caller ID, part of the services I received from Charter, the last contact date is 6/17 at 11:00 am. I answered this call and it was an automated message advertising a service upgrade.
These lies are unacceptable. In my caller ID list, I have NO calls on 6/15 or 6/20.
As stated in my previous complaint, I was promised that taxes were included in the price. That was my guarantee. I expect Charter to honor that.
I would also like an apology for the lies that charter has submitted in the letter sent to me on 6/22 and in their response.
I invited a ton of people over the other night to watch a fight, and in the middle of it my cable went completely out. I couldn’t get through to anyone at Time Warner- their hold time was over an hour. Time Warner totally sucks!